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This team comprises administration, systems and support, business development and financial management and is based in our main office in Henley-on-Thames.
The individuals within the team are our real stars. Our clients enjoy contact with them and their interpersonal skills, particularly on the telephone, are renowned. Whilst each has their own specialist skills, as outlined below, they are also able to work as a team and provide support to each other as well as to the consultants. They are able to work happily and effectively both on their own and when surrounded by busy people and use their initiative to introduce new systems and processes of work where required. They have the energy and commitment to ensure that what needs to be done is done, whilst also bringing a sense of calm and order when people around them need it.
Outlined below are the responsibilities of people who are currently employed in these roles. Inevitably as Q. Learning grows, these roles will develop.
Systems and Support
- Management of outsourced Training Administration
- Contact point for client organisations, course delegates, consultants and associates
- Effectiveness of IT systems
- Web Site Updates
- Collation and production of files and training support materials
Finance
- Introduction and Management of accounting systems
- Cash Flow Management
- Management and Financial Reports Generated
- Legal Financial requirements met
- Procurement
Business Development
- Opportunities for new business with existing clients identified
- Contact made with potential new clients
- Sourcing and setting up marketing events, exhibitions and conferences
- Maintenance and introduction of new marketing materials, brochures, folders etc.
- Open Programmes sold
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